Vadodara — Full-time
Key Responsibilities: • Develop and execute client retention strategies to enhance satisfaction and loyalty. • Act as the primary point of contact for key clients, ensuring a smooth and engaging experience. • Proactively identify and resolve client concerns to maintain strong, long-term relationships. • Conduct regular client check-ins, business reviews, and feedback sessions. • Collaborate with sales, marketing, and product teams to improve customer experience and engagement. • Monitor client usage, satisfaction levels, and key retention metrics to take corrective actions. • Identify upselling and cross-selling opportunities to drive business growth. • Implement training and onboarding programs to ensure effective product/service adoption. • Maintain detailed records of client interactions and progress using CRM tools. Qualifications & Skills: • Bachelor’s degree in Business, Marketing, or a related field. • 5+ years of experience in client success, retention, or account management. • Strong communication, problem-solving, and relationship-building skills. • Ability to analyze client feedback and implement solutions to improve satisfaction. • Proficiency in CRM software and customer engagement tools. • Self-motivated, proactive, and able to manage multiple client accounts effectively.